UX & Service Design Leader | Human-Centered.
Dangerously so.
Experience
Work
Experience
2014 - 2025
Service Design Manager | Accenture Song
Led service design and research for complex organizations across healthcare, education, and consumer sectors — from ethnographic research and stakeholder alignment through multi-year product roadmaps and executive storytelling. Delivered outcomes that changed how organizations think, not just what they ship.
2014 - Present
Adjunct Professor | UAB
Designed and lead the UX track for the University of Alabama’s Master of Health Informatics program, building curriculum that introduces graduate students to design thinking, research, and interface design. Mentor a yearly cohort through real-world UX methods and guide capstone projects from concept through final faculty presentation.
2016 - 2017
Founder | Quite Nimble
Founder and design leader partnering with startups to translate user insight into product strategy and intuitive digital experiences. Led UX for healthcare and mobility platforms while facilitating design thinking workshops that helped founders uncover user needs and prioritize product opportunities.
2010 - 2016
Director of UX | PointClear Solutions
Directed a distributed UX and visual design team while establishing a User Experience Center of Excellence to scale design governance, hiring practices, and craft excellence. Translated stakeholder research and cross-functional collaboration into product and experience strategies across complex healthcare ecosystems.