Selected Work
I lead cross-functional teams and executive stakeholders to turn fragmented systems into cohesive, human-centered experiences at scale—aligning strategy, experience, and operations to deliver outcomes that hold up in the real world.
Detailed case studies are password-protected due to client confidentiality—happy to share access.
01
A statewide service design initiative translating educator insight into a retention strategy that shaped policy, funding, and system-wide change.
Influenced legislation • Adopted statewide • Built internal capability to sustain impact
02
Designed a connected caregiving experience that transforms fragmented signals into meaningful insight—supporting independence for seniors and confidence for caregivers.
Defined product vision • Unified cross-functional teams around a shared roadmap • Transformed care form reactive to proactive
03
Connected employee experience to customer outcomes by turning operational complexity into a measurable, experience-driven system.
Quantified experience impact • Shaped investment decisions • Connected employee experience to business performance
